KV Hotels – Legal notice
Company name : KV HOTELS
Phone number: +41 27 771 42 65
Mail: info@kvhotels.com
Share capital :
Individual VAT identification number :
Siret number :
Photo credit: ©KV Hotels©Eliophot
Responsibility
By accessing this site, you are informed that use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. KV HOTELS and ELIOPHOT cannot be held responsible for any errors or omissions, and the publisher reserves the right to modify and update the information on this site at any time.
Copyright
In application of the French Intellectual Property Code, the reproduction for other than private use, sale, distribution, publication, adaptation or communication, in part or in full, of the data (presentation, site layout, photos, texts and illustrations protected by copyright) is strictly subject to the prior written authorization of the above-mentioned rights holders.
Data protection
Any user who has provided directly or indirectly nominative information has a right of access and rectification in accordance with law no. 7817 of 6/01/78 (Informatique et Libertés) by contacting the site administrator.
Protection of personal data
Identity of the data controller
The Site is published by the operating company whose contact details are given above.
Access to the website and use of its content are subject to the terms of use described below.
Nature of personal data
The term “personal data” refers to any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as an individual, for example when you visit the website, request information, book a room or provide other services.
Personal data collected
You may be asked to provide personal data when you browse the website of the operating company.
The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk “*”. Information marked with an asterisk is mandatory, as it is required to process your various requests. The other information is intended to help us get to know you better and improve the services we offer you. It is therefore optional.
In particular, the operating company collects and processes your surname, first name, e-mail address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.) and your online reviews.
When is your personal data collected?
You browse the website (IP address and Cookies) and consult products or services;
You send the operating company your observations/comments in certain sections, via questionnaires or contact forms, or via the operating company’s official social networking page;
You send the operating company an e-mail message;
You subscribe to the newsletter mailing list;
You share a page or an offer by sending an e-mail or via a social network;
You answer a satisfaction questionnaire;
You request a quotation.
Data storage
The information collected is stored in our various reservation systems on secure, SSL-certified databases.
This database includes customers’ names, addresses, telephone numbers, positions, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences, as well as the history of your stay with us.
Purpose of data collection by the operating company
Through the website, the operating company collects data about you that is strictly necessary for the following purposes:
To manage your requests for information and reservations, as well as any loyalty programs;
To improve and personalize the company’s services and make it easier for you to navigate the website;
To manage and monitor customer relations;
To manage registration for news and promotional offers from the operating company (newsletter);
To manage all your access requests in accordance with current legislation;
To manage unpaid invoices and disputes;
To manage application requests in connection with job offers from the operating company that have caught your attention, or any unsolicited application requests;
Measuring quality and satisfaction.
If you do not provide the required information, your request will not be processed.
Commitments of the operating company with regard to the protection of personal data
Transparency and purpose:
No personal data is or will be collected without your knowledge. The optional or compulsory nature of the information to be communicated to the operating company as part of the collection carried out on the website will be indicated to you beforehand, via the presence of the “*” asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.
Proportionality and relevance:
The operating company collects and processes only the personal data necessary to properly process your request or to personalize the services offered to you.
Data storage time:
The operating company will only store your personal data for the period necessary to process it in accordance with what is required by applicable law.
Security and confidentiality:
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorized third parties.
We may transmit your personal information to local authorities, if required by law or in the context of an investigation and in accordance with local regulations.
As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP addresses), type of browser used, Internet service provider, referring and final pages, operating system, date, time and Clickstream data.
Cookies do not record information provided by users during online booking or customer account registration. Cookies identify your browser rather than you and cannot by themselves be sufficient to reveal your identity.
Respect for your rights:
You are informed of your right to query, access, rectify and object on legitimate grounds, as well as your right to object to commercial canvassing in accordance with the provisions of law no. 78-17 of January 6, 1978.
Rights of access, rectification and opposition:
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, you have the right to access and rectify your personal data by written request.
You may also, for legitimate reasons, object to the processing of your personal data.
To exercise one of these rights and obtain information about you, simply contact the operating company, whose contact details can be found at the beginning of this Legal Notice.
Cookies
When you visit our website, certain information relating to your terminal’s navigation may be recorded in files called “cookies” installed on your terminal, subject to any choices you may have made concerning cookies, which you may modify at any time.
A cookie is a small text file stored in a dedicated space on your terminal’s hard disk when you use your browser to consult an online service. It enables its issuer to identify the terminal in which it is stored, for the duration of the cookie’s validity or storage.
The cookies issued by the operating company are used for the purposes described below, during the period of validity of the cookie concerned, subject to your choices, which result from the settings of your browser software used during your visit to the website, and which you can modify at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages.
Only the sender of a cookie can read or modify the information contained in it.
Different types of cookies are used on the website, for different purposes. Some are necessary for your use of the website.
Analytical cookies
These cookies enable the company to:
generate statistics on the various elements making up the website (sections and content visited, path taken) in order to improve the browsing experience offered;
to count the total number of advertisements displayed by the company on its advertising spaces, to identify these advertisements, the number of times they are displayed, the number of clicks and browsing information.
Example of analytical cookies
ga Analytics: recording of browsing data
_utm Analytics: recording of browsing data
gac Campaign: records browsing data for advertising campaigns.
Social network cookies and plug-ins (social buttons)
The operating company may include on the website tools for sharing content with other people, or for informing these other people of your consultation or opinion concerning content on our site. This is notably the case for “Share” and “Like” buttons on social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by social networks to collect information.
Facebook Connect: login using your Facebook account
Facebook Social Graph: sharing the page on Facebook
Pinterest: share page on Pinterest
Linkedin: share page on Linkedin
Instagram: share page on Instagram
Cookies and machine identifiers for secure transactions
We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may deposit cookies or collect information relating to your terminal, in particular information (technical security attributes) necessary for equipment recognition (computer, tablet or cell phone) in order to allow identification of your equipment for the purposes of securing transactions in your interest.
Advertising cookies
The advertising content (graphics, animations, videos, etc.) displayed in the operator’s advertising spaces may contain cookies issued by third parties which, for the duration of the cookie’s validity, may be used to count clicks and to offer you the advertising best suited to your browsing behavior, centers of interest and preferences.
The refusal of advertising cookies has no impact on the use of the site and will not lead to the cessation of advertising on the site or on the Internet. The only effect will be to display advertising that does not take your interests or preferences into account.
These cookies depend mainly on advertising agencies. We cannot list them exhaustively:
AdWords: purchase of sponsored keywords displayed on Google
Facebook Custom Audience
targeted advertising: recording of browsing patterns
Targeted advertising
The site may contain cookies issued by third parties (advertising agencies and tools). During the period of validity of the cookie, these third parties may collect browsing data relating to devices connecting to our sites, and may also offer you advertising content likely to correspond to your previous browsing on the site.
Under no circumstances does this data collection enable these service providers to identify you personally. Your surname, first name, user name, postal address, e-mail address and password will never be communicated to third parties without your prior and explicit consent.
Your choices concerning cookies
You have several options for managing cookies. Any changes you make to these settings may affect your browsing experience and your access to certain services requiring the use of cookies.
The choices offered by your browser software
You can customize your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your terminal, or so that they are refused.
Refusing cookies
If you refuse to accept cookies, certain functions, such as identification/connection to your personal space, or personalization of your browsing (choice of preferred language, for example) will no longer be available.
The operating company declines all responsibility for any consequences linked to the degraded operation of its services and functionalities due to the refusal of the cookie.
How do you exercise your choices, depending on the browser you use?
To manage cookies and your choices, the configuration of each browser is different. It is described in your browser’s help menu, which will tell you how to modify your cookie wishes.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click on the Tools button, then on Internet Options. On the General tab, under Browsing History, click on Settings. Click on the View files button. Click on the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix “Cookie” (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete it/them. Close the window containing the list of files, then double-click OK to return to Internet Explorer.
For Safari™ :
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose the menu Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click on Done.
For Chrome™ :
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. In the browser toolbar, click on More. Place your cursor on More tools, then click on Clear browsing data. In the “Clear browsing data” window, check the boxes for Cookies and data from other sites or plug-ins, and Images and cached files. Use the menu at the top to select the amount of data you wish to delete. Select From top to delete all. Click Clear browsing data.
For Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Or
Go to the browser’s “Tools” tab, then select the “Options” menu. In the window that appears, choose “Privacy” and click on “Delete specific cookies”. Locate the files containing the name of the operating company. Select and delete them.
For further information on cookies
The operating company invites you to consult the CNIL website at the following address: https: //www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Contacting the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to contact the Médiateur du Tourisme et du Voyage, whose contact details are currently as follows:
Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17 France